Smart apps and bots for Frontoffice, Midoffice and Backoffice

We implement smart apps & bots, which automate manual office work and can also replace expensive or outdated business applications. Low-code developed based on Microsoft Power Platform and Microsoft Dynamics CE, so they integrate seamlessly with your Microsoft 365 environment, are easily customizable and extensible, and have low licensing costs.

Smart bots

-These are smart extensions to an existing business application -for example, your ERP system- that automate or digitize what the application itself cannot do. This removes a lot of manual input and control work from the users of the application.

What our bots do like:

Retrieving, entering and checking orders or invoices

Scheduling appointments

Sending notifications

Creating and sending reports

Retrieving, organizing and storing documents

Performing compliance checks

Approving hours, leave, training and expense reports

Working with all your applications

When it comes to business applications, our bots prefer to work with Dynamics 365. But the bots can also work with other and even outdated applications (without digital links) without having to modify them: using "UI Automation," the bots simply operate the screens as your people normally would.

Log in to external web portals

Moreover, with this same "UI automation" technology, the smart bots can also retrieve or input information from external websites, for example, portals of customers, suppliers or government agencies.

Can handle anything with AI

And using Artificial Intelligence (AI), bots can additionally read and process PDFs, such as orders or invoices and scanned forms, even if they are handwritten. They can also, for example, categorize and summarize emails and forward them to the right people or department.

Smart apps

These are user-friendly applications that play a central role in one or more of your business processes. They often replace an outdated CRM system, or an expensive industry-specific business application that no longer meets today's needs.

Examples of smart apps:

A central customer administration system integrated with Teams & Outlook

An application for approving employee requests

A lead and order management system

A virtual assistant that looks up and summarizes information (internal or external)

A Practice Management application

A customer service application

A planning tool and mobile app for field employees

Not only for employees

In addition to employees, smart apps can also be deployed toward customers or partners. For example, in the form of a service portal or app, or a user dashboard.

Tandem with the smart bots

Of course, these apps can also be used to manage the smart bots. For example, with regard to scheduling work, or catching exception cases that the bot itself does not manage.

Maximum integrated

By the way, due to the close integration with Microsoft 365, instead of creating a separate app, it is often also an option to create a "plug-in" for one of your existing applications. This means, for example, that an additional button then simply appears in Teams or Sharepoint, with which the functionality can be invoked directly.

Underlying technology

To develop our smart apps & bots, we use today's best low-code platforms.

Microsoft Power Platform

In most cases, we use Microsoft Power Platform and Microsoft Dynamics CE. Apart from the extensive functionality, a major advantage is that these platforms integrate seamlessly with your Microsoft 365 environment, which means that things like user rights and data management are already taken care of, and existing User Interfaces can be reused.

The required licenses are therefore also partly already covered in your existing Microsoft 365 licenses, making the total additional licensing costs for the smart apps & bots usually manageable.

UiPath Automation Platform

For more extensive automations that require processing large and continuous streams of documents or transactions, we often use the UiPath Automation Platform to implement smart bots.

This platform is not from Microsoft, but also integrates well with Microsoft 365 and other business applications.

Microsoft AI Builder

The smart apps & bots are "smart" not only because they can be built quickly and affordably, but also because we can give them intelligent skills, using Artificial Intelligence (AI).

In most cases, we develop these skills with Microsoft AI Builder. This platform is an extension of Microsoft's Power Platform, and contains many pre-trained AI models and GPTs that are easy to implement in your smart apps & bots.