Some 2,000 specialists work in the Netherlands from this outsourcing company, writing their hours every week. Node1 has built three smart bots and a number of apps that support the back office in checking the hours written, sending out reminders and notifications, and checking and finalizing the outgoing invoices.

The smart bots & apps operate as a kind of glue layer between the employees and the ERP system, now taking over 4 FTE of administrative work off their hands. Here the bots interact independently 24/7 with the ERP system, and the apps take care of the interaction with the back office employees and communication with the specialists and their managers.

To complement this, a bot was then also built, which automatically retrieves billed hours from this outsourcer's large "self-billing" clients in a web portal, and compares them with internally written hours.